# Messaging Template

Templates play a crucial role in streamlining your communication processes, whether through email, SMS, or IVR. It holds all the necessary settings and configs for the application workflow. It asks for the Basic details and general config for the flow. 

**Usage** 

* We use these templates for various situations such as confirming user accounts, sending verification codes, and sharing important updates about their accounts.  

**Email** 

1. Text Messages (SMS) 

**When to Use** 

* When a user signs up for an account 
* When we need to verify a user's identity 
* When a user forgets their password and wants to reset it 
* When we want to let a user know about activity on their account 
* When we need to confirm a transaction or action. 

**Email Templates**

* These are pre-designed messages that can be sent to users via email. 
* They could contain instructions, verification codes, or links for users to confirm their identities or take certain actions. 

**SMS Templates**  

* These templates are meant for sending text messages to users' mobile phones. 
* Similar to email templates, they might include verification codes, links, or concise instructions for users to follow. 

{% content-ref url="/pages/Ns1J4SKKnrPTHJDubruO" %}
[Built-In Template](/licentio-documentation/settings/messaging-template/built-in-template.md)
{% endcontent-ref %}

{% content-ref url="/pages/LdRthWhdQV5DVjZRyPAa" %}
[Custom Template](/licentio-documentation/settings/messaging-template/custom-template.md)
{% endcontent-ref %}


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