End User Usage

Note: If the user enables the MFA (Multi-Factor Authentication) setting in the flow settings, the two-step verification will become visible next to the login process. If the MFA setting is not enabled, it will not be visible on the two-step verification page.

Initially, the user wishes to log in to their account using either the classic login or social login method.

After the user logs in using either the classic or social login method, they are redirected to the two-step verification page.

Choose the authentication method

If you have enabled a specific type of MFA methods in the flow settings, those methods will be visible on the 2-step verification page.

Reference : MFA Settings

EMAIL

• If you select the Email option, click on Email, and you will be redirected to the Email Verification page.

• Additionally, an OTP will be sent to your registered email.

1. First, open your email inbox.

1. Please open the email containing the OTP message.

1. Next, copy the code from the email. Finally, paste the code into the email verification page input box.

1. Afterward, click the Verify button; this will authenticate your OTP.

2. The button redirects to the success page.

Resend OTP

1. If you haven't received the OTP, Once the time limit is up, click the Resend OTP button.

2. This will trigger the OTP to be sent again to your email.

3. Afterward, copy the OTP from the email and paste it into the verification input box on the page.

NOTE: The Resend OTP option is available in your inbox only 5 times. Once the limit is exceeded, you will need to proceed to the two-step verification page.

Resend OTP Limits

From there, click on the email option again. This will provide you with another set of 5 attempts.

SMS

• If you select the Short message service option, click on SMS, and you will be redirected to the SMS Verification page.

• Additionally, an OTP will be sent to your registered mobile number.

1. Please check the notifications on your phone. Click to open the message.

1. Please open the SMS containing the OTP message.

1. Next, copy the code from the SMS. Finally, paste the code into the SMS verification page input box.

1. Afterward, click the Verify button; this will authenticate your OTP.

Resend OTP Limits

• If you haven't received the OTP, Once the time limit is up, click the Resend OTP button.

• This will trigger the OTP to be sent again to your SMS.

• Afterward, copy the OTP from the SMS and paste it into the SMS verification input box on the page.

• The button redirects to the success page.

NOTE: The Resend OTP option is available in your inbox only 5 times. Once the limit is exceeded, you will need to proceed to the two-step verification page. From there, click on the email option again. This will provide you with another set of 5 attempts.

TOTP

• If you select the Time-based One-time Password option, click on TOTP, and you will be redirected to the TOTP Verification page.

1. Open the Authenticator App on your mobile phone.

1. You will find an input box on the TOTP verification page. Please enter the TOTP code into this input box. Before doing so, make sure to verify that the code you're entering matches the one generated by your registered Authenticator App.

1. Afterward, click the Verify button; this will authenticate your TOTP code. The button redirects to the success page.

BACKUP CODE

1. If you select the BACKUP CODE option, click on BACKUP CODE, and you will be redirected to the BACKUP CODE Verification page.

1. During the BACKUP CODE configuration process, it will provide several backup codes to be used for BACKUP CODE methods.

2. Copy the one backup code and paste it into the input box on the BACKUP CODE verification page.

3. Click the Verify button to confirm the backup code.

4. The button redirects to the success page.